Yes, absolutely!   We welcome custom designs from our customers.   Whether it’s a personal artwork, logo, or a special message, we can engrave it onto your chosen item. 

We accept a variety of file formats, including JPEG, PNG, SVG, PDF, AI, and EPS.   If you’re unsure about the compatibility of your file, feel free to reach out to us for further assistance. 

While we can accommodate a wide range of sizes for custom designs, there may be limitations depending on the size and material of the item being engraved. For larger or more intricate designs, we recommend contacting us directly to discuss the specifics of your project.

Yes, we offer competitive pricing for bulk orders. Whether you're ordering custom-engraved items for corporate gifts, promotional materials, or special events, we're happy to provide personalized quotes tailored to your specific needs.

Yes, we have the capability to engrave on a variety of surfaces, including irregularly shaped items and curved surfaces. Our advanced laser engraving technology allows us to achieve precise and detailed results on a wide range of materials.

We primarily work with high-quality materials such as felt for hats, and natural wood for wood products. These materials are carefully selected for their durability and suitability for hand-burning techniques.

Absolutely! We love working on custom designs for our handcrafted items. Whether you have a specific idea in mind or need assistance in creating a unique design, we are here to bring your vision to life.

Our hand-burned and painted designs are created with meticulous attention to detail and sealed with high-quality finishes to ensure durability. While some natural wear may occur over time with regular use, proper care and maintenance can help preserve the integrity of the design for years to co

Yes, we understand that each customer has unique preferences, which is why we offer customization options for our handcrafted items whenever possible. Whether you need a specific size for a hat or prefer a particular color scheme for a painted product, we're happy to accommodate your requests.

Absolutely! We offer bulk ordering options for our handcrafted items, making them ideal for corporate events, weddings, parties, and more. Whether you need a large quantity of hand-burned hats or painted products, we're here to fulfill your order with quality craftsmanship and attention to detail.

Due to the personalized nature of our products, we are unable to accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order to initiate the return process.

To initiate a return for a damaged or defective item, please contact us flame_kissed@proton.me with your order number and a description of the issue. We will provide further instructions on returning the item and issuing a replacement or refund.

In most cases, we may request photographic evidence of the damage or defect to process your replacement or refund. However, in some instances, we may require the item to be returned. Our team will provide guidance on the appropriate course of action based on the specific circumstances of your return.

Unfortunately, we cannot accept returns or exchanges for personalized items if you simply changed your mind about the design or customization. We recommend reviewing your design carefully before placing your order to ensure it meets your specifications.

We offer several shipping methods, including standard and expedited options. Estimated delivery times vary depending on your location and the shipping method selected. Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.

Yes, we offer international shipping to select countries. International shipping rates and delivery times may vary depending on the destination and shipping method selected. Please note that additional customs fees, taxes, or duties may apply, which are the responsibility of the recipient.

Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package through the shipping carrier's website.

If your order is experiencing a delay or appears to be lost in transit, please contact our team as soon as possible. We will work with the shipping carrier to investigate the issue and provide a resolution, which may include issuing a replacement or refund for the affected items.